Return / Repair

Return Shipment

  1. Before you do anything, contact us.

  2. Provide us with the serial numbers of the systems or sensors you want to send back.

  3. If you can, briefly describe the damage.

Customs & Systems

  1. Inside European Union : no customs

  2. Outside European Union : customs; we need a proforma invoice and a packing list
    The customs value can 60% after three years and 40% after 6 years. The customs value can be used in case of loss or damage of the goods during transportation.

  3. Return address will be the same address as you sent from.

Customs & Sensors

  1. Inside European Union : no customs

  2. Outside European Union : customs; we need a proforma invoice and a packing list

  3. Your shipment address (origin) must be the same as the address on the BAFA license[1].

  4. Our shipment address (destination) will be the same as the address on the BAFA license.

  5. Coils older than 5 years need again a new BAFA export license.

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**** Documents are here for download *********

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Packaging

IN CASE YOUR PACKAGING IS NOT ACCEPTABLE OR POOR WE REPLACE YOUR PACKAGING FOR RETURN SHIPMENT AT YOUR COST

Use the Peli Cases™ we supplied for the coils. Otherwise we ship back in a Peli Case (~ 440 EUR).

Very Old Coils

For the old MFS-06 and MFS-07 we do not build the pre-amplifers anymore.
If there is anything else beside from re-calibration a new MFS-06e / MFS-07e pre-amplifier will be build in. As a consequence the plug will be changed from MIL type to ODU™. This requires additionally a new cable with ODU™ connector

General License

Australia, Japan and U.S.A. do not require special documents from you.
A “general export license” will be generated from us without your work
EXCEPT you use the coils for military purpose: here ALWAYS a special license is required

Customs on return shipment

If we do not add value, the goods are shipped back at the same value. No customs duty.
If we add value (boards, upgrade HW) we issue a bill. Customs duty apply for the added value only

Changing the address, new country

It may happen that you changed the address inside the country.
Here we also apply for a new BAFA license.

When transferring to a new country a new license is definitively needed.
Contact us or the German BAFA directly.
In case you send the coils to us for refurbishing and then back to a different country, make a final export to Germany.
We generate a new license after refurbishing. … I think it is clear that we can issue a license when you move to “bad country”.
You can check in advance INTERNET adresse … 6A006 a) 4.a)b)c) … if you country is bad listed

Cost Estimate

A cost estimate is only possible after we received the coils or sensors and made an analysis.
The default charge is 220 EUR.