Return / Repair

Return Shipment

Before you do anything, contact us.
Provide us with the serial numbers of the systems or sensors you want to send back.
If you can, briefly describe the damage.

Customs & Systems

Inside European Union : no customs
Outside European Union : customs; we need a proforma invoice and a packing list
The customs value can 60% after three years and 40% after 6 years. The customs value can be used in case of loss or damage of the goods during transportation.
Return address will be the same address as you sent from.

Customs & Sensors

Inside European Union : no customs
Outside European Union : customs; we need a proforma invoice and a packing list
Your shipment address (origin) must be the same as the address on the BAFA license[1].
Our shipment address (destination) will be the same as the address on the BAFA license.
Coils older than 5 years need again a new BAFA export license.

Packaging

IN CASE YOUR PACKAGING IS NOT ACCEPTABLE OR POOR WE REPLACE YOUR PACKAGING FOR RETURN SHIPMENT AT YOUR COST

Use the Peli Cases™ we supplied for the coils. Otherwise we ship back in a Peli Case (~ 440 EUR).

Very Old Coils

For the old MFS-06 and MFS-07 we do not build the pre-amplifers anymore.
If there is anything else beside from re-calibration a new MFS-06e / MFS-07e pre-amplifier will be build in. As a consequence the plug will be changed from MIL type to ODU™. This requires additionally a new cable with ODU™ connector

General License

Australia, Japan and U.S.A. do not require special documents from you.
A “general export license” will be generated from us without your work
EXCEPT you use the coils for military purpose: here ALWAYS a special license is required

Customs on return shipment

If we do not add value, the goods are shipped back at the same value. No customs duty.
If we add value (boards, upgrade HW) we issue a bill. Customs duty apply for the added value only

On sending to you

        classDiagram
direction LR
   class metronix {
     commercial invoice
     packing_list
   }
class export {
     customs
   }
class forwarder {
     AWB
   }
class import {
     customs
   }
class client {
    importer
    commercial invoice
    import declaration
    customs clearance
   }

metronix --> export
export --> forwarder
forwarder --> import
import --> client

Contact your importer or customs broker which documents are needed AND TO KEEP.

On sending to us

The essential point is, to clarify which documents you need in order to verify that the goods are yours.
AND that these goods are duly imported and customs payed.

The minimum is:

Your commercial invoice
import declaration
customs clearance

so, simply spoken: this my instrument, I paid this values years ago, I have imported it, I have paid customs.
In some countries you need

Return authorization or repair order

from us, the recipient, metronix.

        classDiagram
direction LR
class client {
    exporter
    commercial invoice (old)
    import declaration (old)
    customs clearance (old)
    Return authorization or repair order (from us)
    packing list (items to be returned)
   }
class export {
     customs
   }
class forwarder {
     AWB
   }
class import {
     customs
   }
class metronix {
     commercial invoice
     packing_list
   }
client --> export
export --> forwarder
forwarder --> import
import --> metronix

Contact us for more details. But basically that’s it.
For the BAFA controlled items, we will check in advance, that we can return the items to you.
After 5 years we need a new BAFA license for the return shipment!

Changing the address, new country

It may happen that you changed the address inside the country.
Here we also apply for a new BAFA license.

When transferring to a new country a new license is definitively needed.
Contact us or the German BAFA directly.
In case you send the coils to us for refurbishing and then back to a different country, make a final export to Germany.
We generate a new license after refurbishing. … I think it is clear that we can issue a license when you move to “bad country”.
You can check in advance INTERNET adresse … 6A006 a) 4.a)b)c) … if you country is bad listed

Cost Estimate

A cost estimate is only possible after we received the coils or sensors and made an analysis.
The default charge is 220 EUR.